People Administrator
About the role...
Are you highly organised, detail-focused, and ready to play a vital role in a dynamic HR team?
We’re looking for a proactive People Administrator to join our busy People Administration team, based at our Customer Support Centre in Walsall.
In this fast-paced and varied role, you’ll provide essential administrative support across our Retail, Customer Support Centre, and Distribution Centre teams.
Reporting to the HR Admin Team Lead, you’ll be responsible for ensuring smooth day-to-day HR operations—everything from processing new starter paperwork and updating colleague records to conducting Right to Work checks and handling documentation for bonuses and pay reviews.
If you thrive in a team environment but can confidently manage your workload independently, we’d love to hear from you.
We uphold three core behaviours that guide all our actions:
Love Our Customers: We strive to delight our customers, listening and responding to their needs because they are our priority.
Care for Our Colleagues: We support each other to foster a workplace where everyone can thrive.
Protect Our Pounds/Euros: We are committed to cost-efficiency and value, ensuring every penny counts.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why choose us?
- Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue QUALIFICATION through our apprenticeship programme.
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Free On-Site Parking: Enjoy the convenience of free parking, making your daily commute hassle-free.
- Onsite Coffee Lounge: Take advantage of our onsite coffee lounge, a perfect space to relax and recharge during breaks.
- Exclusive Store Discounts: Receive a 10% discount on most in-store purchases, enhancing your shopping experience.
- Family-Friendly Benefits: Our comprehensive benefits are designed to support your and your family’s needs.
- My Staff Shop: Gain exclusive discounts through our ‘My Staff Shop’ portal, saving on various products and services.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Generous Holiday Allowance: Start with a generous leave entitlement that increases by one day each year (up to 33 days), with the option to buy additional holiday annually. Celebrate your special day off work every year with an extra day’s holiday because we believe birthdays are important.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Your Impact and Responsibilities…
- Updating and maintaining colleague records on the HR system
- Supporting the administration of our expense management system (Concur)
- Helping to review and improve HR admin processes
- Producing key HR documentation such as offer letters, Right to Work confirmations, bonus/pay review letters, and new starter paperwork
- Verifying and ensuring compliance of all Right to Work documentation
- Preparing addendums and letters for contract changes, promotions, and transfers
- Supporting People Services with administrative tasks
Skills and Knowledge…
- Previous experience in an HR administration role (desirable)
- Ability to work efficiently in a fast-paced environment
- Familiarity with email and phone tracking systems (advantageous)
- Strong working knowledge of Microsoft Office, particularly Word, Excel, and PowerPoint
- A basic understanding of HR legislation and best practices (desirable)
- Familiar with Right to Work compliance (desirable)
About us...
Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 850 stores and nearly 17,000 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence, enabling us to reach millions of customers with our unparalleled value offerings.
At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.
Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture, empowering our team members to be the best versions of themselves while making a meaningful impact on the communities we serve. Our behaviours and the hard work, commitment and passion of our wonderful colleagues make it all possible.
We like to keep things simple, so we have just three behaviours that lie at the heart of everything we do and keep us on track. They are Love our customers, Care for our colleagues, and Protect the Pounds and Euros. By living our behaviours every day, we've created a land that is fun, friendly, and full of surprises—a place where our people can truly be the best versions of themselves!