Customer Relations Adviser

Willenhall

Job Details

Location

Head Office Willenhall

Contract Type

Permanent

Working Pattern

Part Time

Salary

Competitive + Benefits

Closing Date

31/12/2017 12:00

About this amazing opportunity

As a Customer Relations Adviser you will deliver amazing value service to our customers and to be the voice of our customers within the business.

You will also ensure that all customer enquiries are answered and managed from inception to completion in line with our service level agreements and customer feedback, whether received via email, letter, telephone or any social media site is noted on our internal systems.  

 Key Accountabilities

  • Actively investigate ways of improving customer service and customer experience
  • Ensure customer complaints are dealt with professionally
  • Monitor, record and evaluate customer complaints
  • Manage complaints from start to finish
  • Ensure accuracy of information and data issued
  • Provide regular management information back into the function in order to identify areas for improvement
  • Look for ways to continually improve the service of the Customer Relations function both in terms of effectiveness and cost
  • Adhere to and meet Service Level Agreements and KPI’s
  • Maintain an upbeat positive aptitude towards Poundland cherished customers

 

About You

You will need to demonstrate:

  • Experience of working in a customer relations role
  • Experience of working in a fast paced environment
  • Working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
  • Good knowledge of consumer legislation and best practice
  • Knowledge of using database/information systems
  • Excellent telephone communication skills
  • Excellent written communication skills
  • Self-reliant and confident decision maker

Why work for us

At Poundland we're known for our 'Amazing Value'. Our people are pretty amazing too.

It’s their energy and enthusiasm that makes this such a great place to work. And in return, we make sure that everyone enjoys the opportunity to progress their career with us.

From the first day you join us, you’ll get everything you need to do your job well. Your induction will take care of that. After that, your career development is in your hands. You can create your own journey as you put yourself on the map.

As long as you’re passionate about Poundland and delivering amazing value to our customers, we’ll support you to build your career progression plan and create amazing opportunities for yourself.

Hierarchy

Hierarchy

Your place in our world

Customer Relations Team Lead
Customer Relations Adviser